Travel Agency

  1. What is the % of commission paid?
  2. How often are commissions paid?
  3. In what case is my commission not paid?
  4. How can I get an IATA or TIDS number?
  5. How can I load or update my Travel Agency information in your system?
  6. I did not receive my billing statement. How can I get it?
  7. Where can I check whether or not the payment has been made?
  8. When will I get paid?
  9. What kind of travel agencies can receive commission payments from Hotelera Posadas?
  10. How can I claim an unpaid commission?
  11. How long do I have to claim an unpaid commission?
  12. Does the statement serve as an invoice?
  13. What if you have a question regarding payments or technical problems with the website, who I can contact?
  14. How I can book your hotels?

1. What is the % of commission paid?
The commission is 10% per stay in the room before taxes. In case of Mexican agencies, a 16% VAT is charged on the commission. For international agencies, the VAT does not apply.

2. How often are commissions paid?
Commissions are paid once each month.

3. In what case is my commission not paid?
To receive your commission payment, it is important to keep the following information up to date in our system: agency's name (branches/subsidiaries), IATA or TID, address, ZIP code, city, state, country, e-mail, phone number (with country and area codes), fax.
Other reasons may be:

  • It is not a commissionable rate: Generally, commissionable rates are those known as "Public Rates." Specifically for Grupo Posadas, they are Best Available Rates (BAR), packages and promotions.
  • You did not provide your IATA or TIDS during the reservation process: Please always be sure to attach this data when making a reservation. If you have any questions, please contact the Customer Service Department; from the U.S.A. & Canada toll free: (888) 679 3748, long distance to Mexico City: (01 555) 326 6986, or send an e-mail to: cservice@posadas.com They will verify this information (even before the client's check out) in order to ensure your commission payment.
  • Your general information, IATA or TIDS is incorrect or not updated in our system: You can update your information by filling out the form "Travel Agencies Update," located in the Customer Support section.
  • Our mailings are being rejected: If your commission payment is sent by mail and your address is incorrect or not updated in our system, your payment check is probably being returned to our Commission Payment Center. Please update your information by filling out the form "Travel Agencies Update" located in the Customer Support section.

4. How can I get an IATA or TIDS number?
For more information please go to:
http://www.iata.org

5. How can I load or update my Travel Agency information in your system?
To be part of our commission program, please submit your information in the Agency Registration section.

6. I did not receive my billing statement. How can I get it?
If your billing statement does not arrive at your agency's address, please contact the Customer Service Department. From U.S.A. & Canada toll free: (888) 679 3748, long distance to Mexico City: (01 555) 326 6986, or send an e-mail to: cservice@posadas.com They will send the requested information to your e-mail address.

7. Where can I check whether or not the payment has been made?
In the Statement section, you will be able to see the history of your payments, and the corresponding payment dates.

8. When will I get paid?
A commissions cut is performed at the end of each month considering only the books which departure date is within that period. Commissions checks are sent approximately 1 month after the commissions cut; however, the delivery time can fluctuate according to your country and postal service.

9. What kind of travel agencies can receive commission payments from Hotelera Posadas?
They ones with an IATA or TIDS number, since only these two profile IDs are authorized according to our Company Policy.

10. How can I claim an unpaid commission?
Please fill the Customer Support form and you will receive a reply within 24 hours.

11. How long do I have to claim an unpaid commission?
You have up to 6 months to send the information. After of 6 months, no payments can be processed.

12. Does the statement serve as an invoice?
No, the statement only works as a report of your commissions that we are paying.

13. What if you have a question regarding payments or technical problems with the website, who I can contact?
If you have questions and can not find answers on the site, please send an email to comisiones@posadas.com explaining your question and we will reply within a 24 hour period.

14. How I can book your hotels?
To make a booking at our hotels, please use the following sites: http://www.fiestamericana.com/, http://www.fiestainn.com/, http://www.liveaqua.com/, http://www.onehoteles.com/ or http://www.gammahoteles.com/ You can also call toll-free to (800) 343-7821.